Luana Hospitality Group ("we," "our," or "us") respects your privacy. This policy explains what information we collect through this website and our venues, how we use it, and the choices you have.
Information We Collect
- Contact details you give us — name, phone number, email address
- Reservation and dining details, including party size, date, and special requests
- Messages you send us by form, email, phone, or text
- Job application information, when you apply through us
- Basic technical data from your visit, such as browser type, device, and pages viewed
We do not collect payment card numbers on this website. Payments taken in our venues or through third-party ordering, reservation, and gift card providers are handled by those providers.
How We Use Information
- Respond to inquiries and provide guest service
- Manage reservations, waitlists, and special events
- Send operational updates related to your request
- Consider you for open roles when you apply
- Understand how the site is used so we can improve it
Text Messaging
If you text one of our venues or opt in to guest messaging, our SMS Terms and Text Privacy Policy apply. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Information Sharing
We do not sell or rent your personal information. We share it only with service providers who help us operate — such as reservation, ordering, messaging, and hosting platforms — and only as needed to deliver those services, or when required by law.
Cookies and Analytics
This site may use cookies and similar technology to keep the site working and to measure traffic in aggregate. You can block or delete cookies in your browser settings; some parts of the site may not work as well if you do.
Data Retention and Security
We keep information only as long as needed for the purpose it was collected or as required by law, and we take reasonable administrative and technical measures to protect it. No system is completely secure, so we cannot guarantee absolute security.
Your Choices
- Ask us what information we hold about you, or ask us to correct or delete it
- Opt out of text messages by replying STOP
- Unsubscribe from email updates using the link in any message
Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect information from them.
Changes to This Policy
We may update this policy as our practices or the law change. The "Last Updated" date above reflects the current version.
Contact Us
To ask a privacy question or make a request, write to Luana Hospitality Group, 75-5828 Kahakai Rd, Kailua-Kona, HI 96740, or call (808) 329-8711.