Text messaging is optional. We send conversational customer-care and transactional messages only when a guest has taken an action that provides consent.
A guest may consent by: (1) texting a published restaurant number first; (2) checking the consent box and submitting our online SMS signup form; or (3) selecting the text-update option while completing an OpenTable reservation.
We do not use these consent methods for promotional or marketing broadcasts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
About Our Guest Messaging Program
Luana Hospitality Group administers guest text messaging for Huggo's, Huggo's On The Rocks, Kai Eats + Drinks, Lava Lava Beach Club Waikoloa, and Lava Lava Beach Club Kaua'i.
Messages may concern:
- Reservations, confirmations, seating availability, and waitlists
- Takeout orders and pickup-order updates
- Restaurant hours, location, parking, menus, and dietary questions
- Missed calls and other guest-service inquiries
- Follow-up concerning a current or recent visit
How Guests Provide Consent
We recognize the following three documented opt-in methods. The consent applies only to service-related messages connected to the guest's inquiry, order, reservation, or visit.
1. The Guest Texts the Restaurant First
What counts as consent: The guest voluntarily sends the first text message to a restaurant phone number published on an official restaurant website, Google Business Profile, or other official business listing.
By initiating the conversation, the guest consents to receive conversational SMS responses related to the reservation, order, visit, or guest-service inquiry contained in that message.
Immediately after the first inbound message, the guest receives an automated disclosure identifying the program and explaining message and data rates, STOP, and HELP.
2. Online SMS Signup Form
What counts as consent: The guest selects a restaurant, enters a mobile number, checks the unchecked consent box, and submits the form by selecting “Save my number.”
This form is used when a guest asks to receive service-related texts about a pickup order, reservation, table, visit, or guest-service matter.
The signup form is available at textline.luanahospitality.com/text-signup. The form displays the scope of consent, message and data rate disclosure, and STOP and HELP instructions before submission.
3. OpenTable Reservation Opt-In
What counts as consent: While completing a reservation, the guest selects the option stating, “Yes, I want to get text updates and reminders about my reservations,” and then submits the reservation.
Messages sent under this consent are limited to reservation updates, reminders, and related service follow-up. OpenTable presents applicable message and data rate, STOP, HELP, and message-frequency disclosures at the point of signup.
Consent to receive text messages is not a condition of purchasing, making a reservation, dining at one of our restaurants, or receiving service. Guests may contact the restaurant by telephone or another available method.
Initial Messaging Disclosure
When the guest texts first
Thank you for contacting Luana Hospitality Group! By continuing this conversation, you agree to receive conversational text messages regarding your reservation, visit, and related guest services. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
When the guest previously opted in
Aloha! This is [Restaurant Name], part of Luana Hospitality Group. We are contacting you regarding your reservation, order, visit, or recent inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
Participating Restaurants
- Huggo's
- Huggo's On The Rocks
- Kai Eats + Drinks
- Lava Lava Beach Club Waikoloa
- Lava Lava Beach Club Kaua'i
Message Frequency and Charges
Message frequency varies based on the nature and length of the guest's conversation, reservation, order, or service request. Message and data rates may apply according to the guest's mobile carrier and service plan. Carriers are not liable for delayed or undelivered messages.
Opt Out and Help
Reply STOP to the participating restaurant's number to stop messages. A final confirmation may be sent. No additional messages will be sent from that number unless the guest later provides consent again.
Reply HELP for assistance. Guests may also contact the restaurant through the contact information on its official website.
Mobile Messaging Privacy
We use the mobile number, consent record, and message content provided to respond to guest inquiries, support the guest experience, administer reservations and orders, maintain appropriate business records, protect our systems, and comply with applicable legal obligations.
Mobile information, including text-messaging originator opt-in data and consent, will not be shared with third parties or affiliates for their marketing or promotional purposes.
Service providers may process information only as necessary to operate our communications, reservation, ordering, and guest-service systems on our behalf and subject to appropriate confidentiality and data-protection obligations.
For additional information, review our Text Messaging Privacy Policy.
Additional Terms
These SMS terms supplement Luana Hospitality Group's Text Messaging Terms and general privacy practices.
Contact Us
Questions about this Guest Text Messaging Program may be sent to yonathan@luanagroup.com.
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