Luana Hospitality Group ("we," "our," or "us") respects your privacy and is committed to protecting your personal information.
Information We Collect
When you contact us by phone, text message, email, online form, or other communication channels, we may collect:
- Name
- Phone number
- Email address
- Reservation details
- Information you provide during communications with our team
How We Use Information
We use this information to:
- Respond to guest inquiries
- Provide customer service and support
- Assist with reservations and dining-related requests
- Communicate operational updates relevant to your inquiry
- Improve our services and guest experience
SMS Communications
If you initiate contact with us via text message or otherwise consent to receive SMS communications, we may send messages related to:
- Reservation assistance
- Waitlist updates
- Customer service inquiries
- Dining and event information
- Operational communications related to your request
Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS communications at any time. Reply HELP for assistance.
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with service providers solely for the purpose of operating our business and providing services to our guests.
Data Security
We take reasonable measures to protect the information we collect and maintain.
Contact Us
If you have questions regarding this Privacy Policy, please contact Luana Hospitality Group through our website or by contacting one of our restaurant locations.