Guest Text Messaging

Luana Hospitality Group and its restaurants use text messaging to respond to guest-initiated inquiries. Guests may find a restaurant's phone number on its official website, Google Business Profile, reservation listing, or other published business directory and choose to contact the restaurant by text.

Text messages may relate to:

• Reservations, seating availability, and waitlist questions
• Restaurant hours, location, parking, and accessibility
• Menus, dietary questions, takeout, and general guest services
• Questions or follow-up concerning a current or recent visit

This program is intended for conversational and customer-care messaging. We do not use consent provided through a guest-service text conversation to enroll guests in unrelated promotional or marketing text campaigns.

Our guest messaging program uses a confirmed opt-in. You text a participating restaurant first, then confirm consent:

• You voluntarily send a text message to a participating restaurant's published business number.
• You receive an automated disclosure explaining the messaging program, potential message and data rates, and how to use START, STOP, and HELP.
• You reply START to confirm consent to receive conversational text messages regarding your reservation, visit, or related guest-service inquiry.

Staff will not continue the text conversation until the START confirmation is received.

You are not required to consent to text messaging as a condition of making a purchase, dining at one of our restaurants, or receiving service. You may contact the restaurant by telephone or through another available contact method instead.

After your first text, you may receive the following automated message:

Thank you for contacting Luana Hospitality Group! To receive messages about your reservation, visit, and related guest services, reply START to opt in. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

Guests may text the published phone number for any participating restaurant. After the initial text message, guests receive an automated disclosure and must reply START to opt in before conversational messaging begins.

• Huggo's
• Huggo's On The Rocks
• Kai Eats + Drinks
• Lava Lava Beach Club Waikoloa
• Lava Lava Beach Club Kaua'i

Luana Hospitality Group administers this messaging program on behalf of the participating restaurants. Messages may identify the restaurant you contacted and may also identify Luana Hospitality Group as the operating hospitality group.

Message frequency varies depending on the nature and length of your conversation. Message and data rates may apply according to your mobile carrier and service plan. Carriers are not liable for delayed or undelivered messages.

To stop messages

Reply STOP to a participating restaurant's number. You may receive one final confirmation message, after which no further messages will be sent from that messaging program unless you initiate a new request or otherwise provide consent again.

For assistance

Reply HELP for assistance. You may also contact the restaurant through the contact information shown on its official website.

We use the mobile number and message content you provide to respond to your inquiry, support your guest experience, maintain appropriate business records, protect our systems, and comply with applicable legal obligations.

Mobile information, including text-messaging originator opt-in data and consent, will not be shared with third parties or affiliates for their marketing or promotional purposes.

We may use service providers that help us operate our communications systems, but they may process information only to provide services on our behalf and subject to appropriate confidentiality and data-protection obligations.

We may modify or discontinue the guest text-messaging program at any time. Availability of text messaging may vary by restaurant, phone number, carrier, device, or location.

These SMS terms supplement Luana Hospitality Group's general website terms and privacy practices. In the event of a conflict concerning text messaging, these SMS terms control for the guest text-messaging program.

If you have questions about this Guest Text Messaging Program or these SMS Terms, please contact Luana Hospitality Group at yonathan@luanagroup.com.

For restaurant-specific questions regarding reservations, waitlists, or your visit, please text or call the restaurant directly using its published phone number.

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